Waiting, without the guessing.
Real-time queues that patients follow on their phones, and that operators and branch managers see live across every service.
Queue position
- Queue position 3Waiting
- Queue position 2Waiting
- Queue position 1Called
A crowded waiting room is a visibility problem.
Patients don’t know how long they’ll wait, so they ask at the desk, then ask again. Operators juggle several services at once, and branch managers only hear about bottlenecks after they’ve happened.
For patients
Patients track their place in line.
In the SentraMed app, patients see their queue position live, so they can wait with confidence instead of standing at the desk.
For operators
Your team sees the whole queue in real time.
Operators see every patient and every service live, which helps them keep things moving.
For branch managers
One dashboard for every queue.
Centralized queue dashboards give branch managers a live view of the floor, so they can act before a delay becomes a complaint.
Every service, one system.
Run queues for multiple services at the same time, each moving at its own pace. Here’s an example queue:
- Queue position 1Called
- Queue position 2Waiting
- Queue position 3Waiting
- Queue position 4Waiting
Operational insights, built in.
Understand how your queues perform over time and where your branch can run more smoothly.
Frequently asked questions
Yes. Patients track their queue position live in the SentraMed app.
Yes. Queue Management runs queues for multiple services at the same time.
Branch managers get centralized queue dashboards with a live view of every queue in their branch.